31st August 2017

Complaint data from 1st January 2017 to 30th June 2017

We’re delighted to share the results of our complaints data from the first six months of 2017, which shows we have reduced the numbers of customers that have complained about us by over 42% (based on the previous 6 months between July 1st 2016 and December 31st 2016). This achievement is a combination of our employees delivering great service and training on how best to deal with issues when they arise, and also improvements to our processes to make things easier.

What we will always ensure is that we constantly listen to our customers as to how we provide our service and what can be done to improve. We know that standing still won’t build on the great service we deliver, and we will always seek to learn, improve and crucially, treat our customers fairly!

While the information provided below is not a regulatory requirement for us to publish, we will continue to do so in line with our values in letting our customers know how we are performing.

Data from 1st January 2017 to 30th June 2017

Total complaints opened (about Freeway) – 355

This compares to 615 for the previous six months (as mentioned above).

Please do take a look at how our customers rate us on TrustPilot.com, which we receive 8.5 / 10 stars!

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01928 520 521